Our process
What to expect every step of the way
At Breakthru Psychiatric Solutions, we want your journey to be simple, transparent, and supportive. Here’s how we guide you from your first call to treatment:
1. Phone consultation
Start with an in-depth, no-cost phone conversation with our Patient Engagement team.
We’ll:
- Learn about your mental health and medication history
- Explain our treatment options in detail
- Answer any questions you have
How to get started:
Fill out our web form, and our team will reach out by phone and email within 24 business hours.
2. Benefits assessment
Wondering about cost? After your consultation, we’ll run a benefits assessment to confirm your insurance coverage for the treatments you’re interested in.
Please note: This is not a guarantee of coverage, but it helps you understand what to expect financially.
3. Prepare for your first appointment
Once your new patient consultation is scheduled, we’ll text and email you the required intake forms. These must be completed and submitted by the deadline specified in our email to avoid cancellation.
Medication History: Some treatments require proof that you’ve tried three or more antidepressants before insurance will cover them. To speed up prior authorization, include:
- Names of medications
- Dates prescribed
- Dosages
Tip: Contact your pharmacy or current provider for records.
4. New patient appointment
Your first appointment is an in-depth 90 – 120-minute, in-person visit with one of our Interventional Psychiatrists (MD physicians).
During this session:
- We’ll review your full mental health history
- Discuss treatment options
- Typically, you’ll decide on a treatment plan before you leave
We work with your primary psychiatrist and therapist as a member of your treatment team (Breakthru psychiatrists do not manage your medications).
Insurance Authorization: If prior authorization is needed, your doctor will submit the request. Approval usually takes 1–3 weeks.
5. Treatment begins
Once insurance approval is received, our front office will call to schedule your treatment sessions.
- Your entire treatment protocol will be scheduled in advance
- Regular follow-up appointments with your Breakthru interventional psychiatrist ensure progress is monitored and adjustments are made as needed
Clear
Compassionate
Comprehensive
We’re here to make every step of your journey as smooth and therapeutic as possible.